Help

I did not get my confirmation email

Check your spam folder first. If it is not there, try logging in — we will send a fresh link automatically. If that does not arrive either, email us and we will confirm your address by hand.

I forgot my password

Use the 'Forgotten your password?' link on the log in page. The reset link works for two hours. If your email address has changed, email us instead — we can update it for you.

A video will not play

Check your connection and reload the page. If it still will not play, use the 'This lesson will not play' link on the lesson. It tells us exactly which lesson and which device to look at, which is much faster than describing it.

The Mark complete button is greyed out

On some courses you need to watch most of the video before the lesson counts as finished. The note under the video says how much is left. If the video is not playing at all, use the link above and we will unlock it for you.

I ran out of quiz attempts

Attempts come back after 24 hours. Use the time to go back over the lessons — the result page shows which questions you got wrong. If you need to retry sooner, ask your trainer.

My name is spelled wrong on my certificate

Update it on your profile, then ask your trainer to re-issue the certificate. The check link stays the same, so anything you have already shared keeps working.

How long does a certificate last?

It depends on the course — the date is printed on the certificate and on its check page. Where a course sets one, we email you before it runs out so you can retake it.

Can my employer see my quiz answers?

No. Your trainer can see which courses you have finished and when, and that is what may be shared with a family considering you. Your individual answers are not shared.